+ What is an escape room?
Escape rooms are a type of live, adventure game in which players are immersed in a new atmosphere for one hour. Players must use elements of the game, find clues, and solve puzzles to escape.
+ Will we really be locked in a room?
You will have the illusion of being "locked" in a room with the door shut. The door will always be unlocked for the safety of our guests in case you need to leave or take a break.
+ What does it cost?
Pricing varies per room, day, and number of players. Please use the booking calendar to determine the exact cost of your game. Additionally, the City of Lynchburg requires us to collect a 7% Amusement Tax on all admissions. Special Events, or any bookings made outside of our normal business hours, are subject to special pricing.
+ Is there an age limit?
No; however, we recommend our games for participants aged 8 and up. Guests under 16 years old need to be accompanied by at least one participating adult. Anyone under the age of 18 must have a parent or guardian sign a [waiver] for them 4.
+ What time should I arrive?
We recommend arriving 15 minutes prior to your booking time. If you arrive after your booking time has passed, you will have less time in the game.
+ Is your business handicap accessible?
Yes, all of our current games are on the ground level, but Amaze-ing Cafe & Bakery is too small for wheelchair accessibility.
+ Can I bring my service animal with me?
Of course! You are more than welcome to bring your service animal with you. Please include a note about needing to bring your service animal when making your booking so we are aware of the situation.
+ Do you offer discounts?
We occassionally offer discounts at the top of our website and discounts and contests on our Facebook page.
+ What about inclement weather?
We care about the safety of our customers and our employees. If we are closed due to weather, we will reach out with the options to reschedule or receive a full refund. If we are open but you still have concerns surrounding the weather, you will be able to reschedule for a later date or receive store credit, and no rescheduling fee will be enforced.
+Do I need a reservation?
We highly recommend that you book online via our Booking page so your room is reserved. If available, a room can be booked up to 30 minutes prior to the start time of the room during regular business hours. Special business hours may need to be booked even further in advance.
+ Will I be in a room with people I don’t know?
No, One Way Out offers private booking for all rooms.
+ Can I get a refund or reschedule my booking?
No refunds will provided for booking cancellations or no-shows. Please call or email us if you would like to reschedule your game. Games can be rescheduled or issued store credit if you notify us at least 2 hours before your start time. Games rescheduled with less than a 2 hour notice or rescheduled more than twice will be charged a $25 rescheduling fee.
+ Do you offer team building activities?
Yes, check out our Team Building page for more information.
